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    FAQ
  • When can I order my textbooks?

    The webstore will be ready for orders beginning mid-April for Summer 2021 textbooks, late-August for Fall textbooks, and early December for Winter textbooks.

  • I'm having trouble getting logged into the webstore

    1.  Make sure you create a new account the first time you use the webstore.  It is not setup to recognize your UG central login.

    2.  You may have typed your email address incorrectly when setting up your store account in September.  Please contact us to correct this error: 519-674-1500 ext 63540 or rclibrary@uoguelph.ca

    3.  If you experience difficulties during the checkout process, please make sure your popup blocker is turned off so that the site allows you to navigate to the payment gateway.

  • How will I get my textbooks?

    Summer textbooks will be delivered to homeroom classes on the first day of the semester.

    Fall and Winter textbooks - pickup options to be determined.

  • When will my order ship?

    Clothing and SWAG orders are filled in 1-7 days.  Your order will typically arrive within 1-2 business days of shipment.  Please make sure you enter your address correctly to avoid delays.  You will be contacted if an item is on backorder.

    Textbook shipping options for Fall and Winter semesters to be determined.

  • What are the costs for shipping?

    Shipping is $10 ($8.85 + tax) for Clothing and Swag orders.

    Shipping does not apply to Summer textbook orders.  Shipping options for Fall textbook orders to be determined.

  • When can I pick up on campus?

    Summer semester - Veterinary Technology (Alternative) students will have their orders delivered to their homeroom classroom on the first day of the semester.  Any late orders will be available for scheduled pickup at the library.

    Fall and winter semester textbook pickup to be determined.

  • What about parking tags?

    Parking tags are good for the entire school year.  They are available for purchase on the webstore for students parking on campus and will be distributed with your textbook order.

  • What if I have a return?

    If you have an item to return or have changed your mind and are discontinuing your program or switching electives, please contact the library at rclibrary@uoguelph.ca to arrange a return.  You may only return new (unused/unopened) books within 2 weeks of the semester start date.

    Clothing and swag items are final sale.