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    FAQ
  • When can I order my textbooks?

    The webstore will be open for orders beginning Monday December 14, 2020.  Placing your order well in advance of your program start date will ensure you have your materials ready for the first day of class.

    *HOLIDAY SHIPPING: Please note that orders placed beginning Tuesday December 22 will not ship until the week of January 4, 2021.

  • I'm having trouble getting logged into the webstore

    1.  Make sure you create a new account the first time you use the webstore.  It is not setup to recognize your UG central login.

    2.  You may have typed your email address incorrectly when setting up your store account in September.  Please contact us to correct this error: 519-674-1500 ext 63540 or rclibrary@uoguelph.ca

    3.  If you experience difficulties during the checkout process, please make sure your popup blocker is turned off so that the site allows you to navigate to the payment gateway.

  • How will I get my textbooks?

    That depends on what program you are in.

    Orders will be sent to your shipping address by Purolator Courier for the following programs:

    • Agriculture
    • Environmental Management
    • Equine (Year 2)
    • Horticulture
    • Veterinary Technology Alternative Delivery

     

    Orders will be distributed in class on January 11, 2021 for the following programs:

    • Equine (Year 1 - Clinton)
    • Veterinary Technology Conventional
    • Veterinary Office Administration - Not applicable
  • When will my order ship?

    Orders for the Winter semester will begin shipping on December 14, 2020.  Your order will typically arrive within 1-2 business days of shipment.  Please make sure you enter your address correctly to avoid delays. 

    *HOLIDAY SHIPPING: Please note that orders placed beginning Tuesday December 22 will not ship until the week of January 4, 2021.

    *On-campus students who order on or after the semester start date may be contacted to arrange for pre-arranged pickup at the library.

  • What are the costs for shipping?

    Textbooks will be shipped to your home free of charge for the following programs:

    • Agriculture
    • Environmental Management
    • Equine (Year 2)
    • Horticulture
    • Veterinary Technology Alternative

     

    Textbooks will be available for pick up on the first day of class for the following programs:

    • Equine (Year 1 - Clinton)
    • Veterinary Technology Conventional
    • Veterinary Office Administration - Not applicable

     

    A $10 shipping fee ($8.85 + tax) will be added to Clothing and Swag orders.

  • When can I pick up on campus?

    Veterinary Technology (Conventional) students will have their orders delivered to their homeroom classroom on Monday January 11, 2021.  Any late orders will be available for pre-arranged pick up at the library.

  • What about parking tags?

    Parking tags are good for the entire school year.  They are available for purchase on the webstore for students parking on campus and will be distributed with your textbook order.  At this time, only students attending classes and parking on campus need to purchase a tag.

  • What if I have a return?

    If you have an item to return or have changed your mind and are discontinuing your program or switching electives, please contact the library at rclibrary@uoguelph.ca to arrange a return.  You may only return new (unused/unopened) books during the return period:

    Fall semester: September 21 - October 2, 2020
    Winter semester: January 11 - 29, 2021

    Cost of shipping returns, if applicable, is the responsibility of the student.