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  • Home
  • Frequently Asked Questions
    FAQ
  • When can I order my textbooks?

    The webstore will be ready for orders beginning mid-April for Summer textbooks, late-August for Fall textbooks, and early December for Winter textbooks.

  • I'm having trouble getting logged into the webstore

    1.  Make sure you create a new account the first time you use the webstore.  It is not linked to the UG single sign on.

    2.  You may have typed your email address incorrectly when setting up your store account in September.  Please contact us to correct this error: 519-674-1500 ext 63540 or rclibrary@uoguelph.ca

    3.  If you experience difficulties during the checkout process, please make sure your popup blocker is turned off so that the site allows you to navigate to the payment gateway.

  • How will I get my textbooks?

    1.  Ship to home ($10 fee applies)

    2.  Delivery to Steckley Hall (for residence students) - please note any deadline for orders; late orders will need to be picked up at the library.

    3.  Pick up in Clinton (DECM Year 1)

    4.  Pick up on campus at the library (lower level Reek Building) *any special instructions related to your program pick up will be communicated through email

  • When can I pick up on campus?

    Pick up of pre-ordered textbooks will be at the library (lower level Reek Building) during dates that have been communicated with you.

  • When will my order ship?

    Clothing and SWAG orders are usually shipped within 1-7 days, and will be sent via Purolator Courier.  Please make sure you enter your address correctly to avoid delays.  You will be contacted if an item is on backorder.

    Textbooks are delivered within 1-2 business days of the shipping date we have indicated.

  • What are the costs for shipping?

    Shipping is $10 ($8.85 + tax) for shipping within Canada.

  • What about parking tags?

    Parking tags are good for the entire school year.  They are available for purchase on the webstore for students needing to park on campus and will be distributed with your textbook order, if applicable.

  • What if I have a return?

    If you have an item to return or have changed your mind and are discontinuing your program or switching electives, please contact the library at rclibrary@uoguelph.ca to arrange a return.  You may only return new (unused/unopened) books within 2 weeks of the semester start date.

    Clothing and swag items are final sale.